I have problems with my account. I paid for 10 PC and I can intecrate only 5 PCs!

  • 1
  • Question
  • Updated 8 months ago
  • Answered
Hallo, I expanded my account for another 2 years more and the same time I expanded my account from 5 to 10 PCs. I payed with PayPal about 152,?? Euro. 2 Years - 10 PC
But I cannot add more than 5 equipments. What happens? I purchase for 10 places and 2 years. So I hope I can add 5 pieces more in the near future, otherwise I will cancel my payment and account. Please help me soon. I am in trouble with this problem.
Thank you and sorry for my english, I know it is not the best.
Susanne Laszlo
I paid with PayPal, and the key is the same as before. Must I have a new key??
Photo of lazzi

lazzi

  • 70 Points
  • frustrated and confused

Posted 8 months ago

  • 1
Photo of TM_Nick

TM_Nick, Employee

  • 470 Points 250 badge 2x thumb
HiĀ lazzi,

Upon checking on your records, the Serial Number that you have is just good for 5 Devices. Kindly check the Order Confirmation Email from Trend Micro, it includes all of the information about the purchased. Check if 10 devices is stated there, If yes, please let me know.

Thank you!

Regards,

Nick
(Edited)

This conversation is no longer open for comments or replies.