i have problem with trying to scan my computer with Trend it is showing newly updated uninstall Trend I didnt do this

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  • Problem
  • Updated 7 months ago
  • In Progress
TREND NOT WORKING
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woosck

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Posted 7 months ago

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TM_Malik, Employee

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Hello, woosck! We welcome you to our Community and thank you for your post!

Our apologies regarding the issue that you are encountering with our Trend Micro program. Just to make sure and to verify your concern, will it be okay if you post a screenshot of the popup message from Trend Micro program (if there are any). Please make sure to not include any sensitive information on the screenshot.

It seems that the message you received is from what we call "Version Upgrade". Our developers deployed this to make sure that our subscribers to have the benefits of the program's features from the latest version - Version 2018. The latest version installer will have to remove the older version first in the process of the "Version Upgrade".

We'll wait for your response. Thank you!

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