We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Monday, October 21st.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
You can first check what other files use GenericTools.exe. You might have installed an application that is bundled with this .exe file. If you have, then you can stop the running GenericTools.exe process, from there you can delete the file from its location. It is also advised to check for suspicious programs installed on your PC and uninstall this if necessary.