I have GenericTools.exe on my computer using a lot of CPU.

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  • Updated 5 months ago
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I have GenericTools.exe on my computer using a lot of CPU. I checked the internet and see that this is malware. I ran a scan but Trend Micro didn't find it. Why not?
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Gregg Swank

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Posted 5 months ago

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Jabi

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Hi Gregg,


It would be best for you to delete the file directly.

If running a scan doesn't detect something, maybe it is really not harmful or malicious at all.


The Trend Micro program have a secure delete feature, you can utilize that. Another option is to press shift + del buttons on your keyboard to permanently delete it.


** disclaimer: not everything that you see on the world wide web is accurate.



//Jabi
(Edited)
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TM_Pia, Employee

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Thanks for your help, Jabi!

~Pia
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TM_Pia, Employee

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Hi, Gregg Swank!

I agree with Jabi's suggestion.

You can first check what other files use GenericTools.exe. You might have installed an application that is bundled with this .exe file. If you have, then you can stop the running GenericTools.exe process, from there you can delete the file from its location. It is also advised to check for suspicious programs installed on your PC and uninstall this if necessary.

You can also Reset your web browser settings if you have encountered any website redirection issues. 

~Pia