I have auto renew why are you sending me messages to renew?

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I talked to someone at Trend Micro several weeks ago and was confirmed I am on auto renew, why do I get reminders to renew?
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taup05

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Posted 1 month ago

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TM_VEN, Employee

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Hi taup05 and Welcome to the Community!

As I checked your subscription, yes the automatic renewal is already off/disabled. But for the renewal notice that you receive, it is due to your subscription that will expire on July 2018.

Hope this clear everything up! Thank you.