I have an IMac running Sierra 10.12.2. Scan shows BKDR_KULUOZ.OD. Treatment mentions Microsoft OS, but not Mac. What should I do?

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  • Updated 2 years ago
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markahornick

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Posted 2 years ago

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TM_L, Official Rep

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Hi @markahornick, thanks for trying our new Community! 

For your issue, since some virus designed for Windows and do not affect Mac, Trend Micro Antivirus Security for Mac would only detect those files and the status would be ignored. To ensure the certain situation, we need to gather some logs from you and might need to remove those files remotely.

I'm sorry that we are not able to help you here since we might need you to provide related information for further investigation. I've passed this case to our support center to create a Support Ticket, and a member of our support center will contact you as soon as possible. Thank you!

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TM_L, Official Rep

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Hi @markahornick, 

According to our record, our support agent has tried to call you earlier but was only received by voicemail. 

We'll be happy to provide you assistance with regards to this undeleted malware. 
May we ask when you are available to troubleshoot? 
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We'll help you further when we hear back from you. Thank you.

Trend Micro Home Users Community

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