i have a microsoft alert on my crome page an it wont go away. help!

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  • Question
  • Updated 2 months ago
Photo of jtt37149


  • 70 Points

Posted 2 months ago

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Photo of Tom Emmelot

Tom Emmelot, Champion

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Hi jtt37149

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Can you make a screenshot and post here?

Kind regards,
Photo of Max Slo

Max Slo, Champion

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-I'm not a Trend Micro representative-

as per my friend Tom request, please, post a screenhot of that 'alert'. 
If you are not be able to post a screenshot, copy and paste the 'alert' text. 

Anyway, I think it is a scam attempt. 
So, do nothing. Simply advice us on the content. 

Photo of TM_X

TM_X, Official Rep

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Hi jtt37149, 

It is more likely that the message that appeared on the screen is a scam, which is going around as of late. No worries, no harm will be made on your computer as long as we get rid of the message right away. Then, make sure to create a backup of your browser bookmarks and reset your browser to its default settings. 

To combat these threats, make sure your Trend Micro program is updated to its latest version and be sure that you are aware of the signs of a scam. Here... you may check out these links to know more about this: 

Frequently Asked Questions (FAQ) about Suspected Third Party Technical Support Scams

Surging Tech Support Scams and How to Avoid Them

I hope you can get back to us and update us of what happened.