i have a and for some reason does not run at the time i have selected. . daily scheduled quick scan

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i have a and for some reason does not run at the time i have selected. what could i have done to stop this as it did previously work. daily scheduled quick scan
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ptokar

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Posted 10 months ago

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TM_Kiko, Employee

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Hello thereĀ ptokarĀ ! Welcome to the community!

We understand that you are having troubles with the Scheduled Scan that you are setting with your Trend Micro Program. Allow me to share some ideas with you.

The Trend Micro Scheduled scan is designed to be canceled when the following are set on your computer:

An Application is running in full screen
You have just ran a scan (quick or full scan or even custom scan) or the program is currently running a scan
An update/upgrade is currently on going
The system's screensaver is enabled
The computer's CPU is currently running high (60% or more)

Make sure that your computer is not on any of the following scenarios when you are expecting the scan to happen.

Let us know if this helps.

Trend Micro Home Users Community
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TM_Pat, Official Rep

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We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new