I had a new computer because my old one crashed; Can I just install trend micro on the new computer. it already has McAfee installed

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I have a trend micro account paid thru 2020 at least
Photo of broberson3


  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_Dianne

TM_Dianne, Employee

  • 1,104 Points 1k badge 2x thumb
Hi @broberson3,

Welcome to the community! Let me assist you with your concern.

For you to install Trend Micro on your new computer, you need to uninstall first the other security program. To do that, please follow the steps below:

1. Kindly click on Windows key and R key.
2. Please type in "appwiz.cpl" then hit enter.
3. Look for McAfee program then click on "Uninstall". Follow the prompts in uninstalling.

If you are having a hard time to uninstall McAfee software, please refer to the link below:

Removing components of a previously installed antivirus program (McAfee)

After uninstall the McAfee, you may now install Trend Micro Maximum Security. For detailed steps, please see the link below:

Installing Trend Micro Maximum Security

Hope this helps. Please let us know if you have further concerns. 

Also, please be informed that you are entitled to our Premium Services wherein you can contact our Premium Support 24/7. You may contact them at 1 877 275 8611.

Thank you and have a wonderful day! 

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.