I got a virus on my computer. Why didn't my antivirus software block it? Why am I paying for protection and it didn't work?

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I got a virus on my computer. It may have been a ransom ware virus. Why didn't my antivirus software block it? Why am I paying for protection and it didn't work?
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gary.steagall

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Posted 1 week ago

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TM_Neo, Employee

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Hi gary.steagall and welcome to the Trend Micro Community!

Sorry to hear that you're encountering this issue.

There are many reason why your computer may got a virus even though you have a Trend Micro Security.

One common reason is that your Trend Micro Security is outdated.

Upon checking your records here, I found out  that your subscription was purchased from Best Buy.

Please contact our support so that your call can be escalated to one of our L2 engineers where they can assist you further with regards to your concern.

We will be waiting for your call. Have a nice day!

Trend Micro Home Users Community
(Edited)