Sorry to hear that you're encountering this issue.
There are many reason why your computer may got a virus even though you have a Trend Micro Security.
One common reason is that your Trend Micro Security is outdated.
Upon checking your records here, I found out that your subscription was purchased from Best Buy.
Please contact our support so that your call can be escalated to one of our L2 engineers where they can assist you further with regards to your concern.
We will be waiting for your call. Have a nice day!
Trend Micro Home Users Community
my Pc has been invected by ransom .HRM which is new as ransom virus and it encrypt all my data files; i need your help to decrypt this type of ransom to be able to use my data files again.
I also tried the links below to decrypt the data to no avail:https://www.mdsny.com/decryption-tools/