We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
I dont think tat your PC is locked up, i think you opened a link that give you that screen, closing the browser and clear the History of all your browsers. Then a Full scan With TM. Never call somebody or numbers that appear in your browser where they say things about your PC. After the scan you may do a other scan from here: Free anti-malware tools for Home Users https://esupport.trendmicro.com/en-us/home/pages/technical-support/1105967.aspx Hope this helps.