I got a red screen that locked up my computer and it said to call microsoft -- this is a scam why didn't Trend stop it?

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I got a red screen that locked up my computer and it said to call microsoft -- this is a scam why didn't trend stop it. I have been a Trend customer for five years
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dick.c32

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Posted 2 weeks ago

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Tom Emmelot, Champion

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Hi dick.c32

I dont think tat your PC is locked up, i think you opened a link that give you that screen, closing the browser and clear the History of all your browsers. Then a Full scan With TM.
Never call somebody or numbers that appear in your browser where they say things about your PC.
After the scan you may do a other scan from here:
Free anti-malware tools for Home Users
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1105967.aspx
Hope this helps.

Kind regards,
Tom