I got a phone call saying I had a virus on my pc was that trendmicro

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cfossi1015

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Posted 2 years ago

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TM_Claudia, Employee

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Thank you very much for being a long-time Trend Micro product user! Trend Micro will never call our customer for a virus infection. This is definitely a technical support scam that we've been seeing more and more recently. Please DO NOT provide any private information on the phone, and DO NOT let them take control of your PC.

Also, to ensure your phone number was not passed out to the scammers via any unwanted software on your PC, since you're our premium service subscriber, please contact the premium support center to check if any such software is installed on your PC. Here's the web page that has the Premium Support hotline for North America:
Ways to Contact Support ("Call Premium Support" section is at the bottom right of page)

Thank you!

Trend Micro Home Users Community
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