I got a new PC and cannot load Maximum Security on it.

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  • Updated 2 years ago
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My coverage is good til Jan 2017 but the program won't load. I even tried the new 2017 download but that won't load either.
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aapollony

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Posted 2 years ago

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TM_Claudia, Employee

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Hi aapollony, here are 5 scenarios for you to download the installer of Trend Micro Security software in below page. Could you give it a try?
Downloading Trend Micro Security 2017

Please let us know how it goes.

If the problem persists, please provide the basic PC information and the browser version that you're using to download the installer, and we'll be glad to assist you.

Trend Micro Home Users Community
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rse.scheday

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I have an Antivirus Security for 3 Computers.
My Laptop got a new Windows an when I want to activate Trend Micro I always got the message that I have installed Trend Micro too often.What can I do?
Registraded computers:
Arbeitszimmer - Wohnzimmer - Laptop not possible to activate
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TM_Claudia, Employee

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Hi rse.scheday, it sounds like you're encountering the "too many installations" error, and you may need to transfer the protection from your previous installation to the new computer where you are installing the program. 

To resolve this problem, please do any of the following:

Option 1 - Refer to "How do I resolve this issue?" section of this support page: “Too Many Installations” message appears when activating your Trend Micro Security software

Option 2 - Refer to "About Your License" > "Removing or Transferring protection from a device/computer" section of this support page: Managing your Trend Micro Account (MyAccount)

Please let us know if above solutions work for you. If not, please let us know.

Trend Micro Home Users Community