I don't want auto renew!

  • 1
  • Problem
  • Updated 11 months ago
  • Solved
I was going to renew my Trend Mirco account, but I cannot renew unless I agree to "auto renew". I DO NOT want that. I WILL decide when to renew or not. Since you do not have another option I will be uninstalling Trend Micro from my computers and looking for another anti-virus company to give my business to. It's a shame, because I liked your software.
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striker06

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Posted 11 months ago

  • 1
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TM_Kiko, Employee

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Hello striker06 ! Welcome to the community!

We would like to inform you that you have the freedom to opt in or opt out the Auto renewal anytime you wish to.

You may login to your Trend Micro account at 

Trend Micro MyAccount and the button slider to disable the Auto Renewal should be on the main page. 

Also, by uninstalling the Trend Micro program, the Auto Renewal feature will still be left enabled unless you disable it from your account.

We do apologize if this has made you feel frustrated but rest assured, we are more than willing to provide help.

Trend Micro Home Users Community
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striker06

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Thanks all ... I went ahead and renewed, now that I know I can change that in my account settings. When I first installed TM it didn't make me agree to auto renew. I just didn't like to feel I'm being forced to do something like my card being automatically billed. I want control over that :)
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TM_Kiko, Employee

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Thank you so much for trusting Trend Micro and for staying with us.

If there will be any other concerns, feel free to post here again.

Trend Micro Home Users Community
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Max Slo, Champion

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-I'm not a Tren Micro representative, but I like to give you some suggestion-

Striker,

autorenew is a tipical option enabled 'by default' for every AV manufacturer.

I used and test a lot of AVs, probably all, (and I decided to use Trend micro for its excellent scores) and in ALL of them I have to disable manually autorenew. 
I will renew with Trend Micro for sure but I can undertand you: I like to control my payments and I do not want they are automatic. 

You have simple to renew, then disable autorenew from your account and it will stay disabled all life long.

:)
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TM_Jabi

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Hello Max Slo,

Thanks for this suggestion! It is sure a big help, not just for us, but for all who are using this community! 

Trend Micro Home Users Community
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Max Slo, Champion

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Hey Thank You Jabi.
It is my pleasure! 
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Tom Emmelot, Champion

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Hi striker06

And i state, Max Slo even he is Italian ;)

Kind regards,
Tom
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Max Slo, Champion

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Tom, 

;)

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