I don't know what version the download installed? What's the cost? How do I pay for it? I miss the CDROM

  • 1
  • Question
  • Updated 3 years ago
Trying to do an online renewal. First it keeps taking me to the Premium edition @ $83.00 plus. Next it told me I had to delete older version which I did. Then it says my subscription expires in 9 days. I was trying to download a $49.95 TM Maximum Security for 2017. Won't tell me how much it costs and how to pay for it. Help!!
Photo of hs08234


  • 70 Points
  • not in an emogie mood.

Posted 3 years ago

  • 1
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Hi hs08234, thanks for considering renewing our product! I've checked your account information and found that you're a valued subscriber of our Premium Support Service.

As a suggestion, please call the Premium Support Hotline (24x7) then one of our support agents could walk you through the renewal process. You can find the premium service phone number in the "Call PremiumĀ Hotline" section inĀ this page.

Hope it helps!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.