i cant turn on my antivirus?

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  • Problem
  • Updated 3 years ago
  • Acknowledged
For some reason i cannot turn on my internet security, it keeps telling me to restart to fix a problem. I restart and nothing happens.
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Posted 3 years ago

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TM_L, Official Rep

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Sorry that you're having problems with our product. Regarding your problem, it's possible some conflict software is still on your computer. Let's double check to make sure all conflict software is removed -- here's a list of software that'd cause conflict with Trend Micro Security:
Programs to remove before installing Trend Micro Security

It's a long list, but a simple way to identify conflict software is making sure no software from major security product companies is installed on your machine first:
- Kaspersky (Security Scan, etc.)
- McAfee (AntiSpyware, Online Backup, SiteAdvisor, etc.)
- Symantec / Norton (Antispam, Online Backup, Online Backup, etc.)

Please let us know if you were able to resolve your issue by trying the above.

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