I can't send photo emails. What would cause this?

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  • Updated 3 years ago
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I try to send pictures to family members and my computer will not send them. Has been happening for a few months now and I have no ideal why.
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Posted 3 years ago

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Photo of Ven


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Some of questions:-

  1. Who is your email provider?
  2. How many photos are you trying to send at one time?
  3. What are the sizes of the photos?
The reason I ask is that your email provider may have set a limit on the size of emails you can send out recently (i.e. they may not have had a limit before and now set it to say 1Mb).  They may have had a limit, and now your photos have grown in size (i.e. better camera taking better quality photos, which mean larger file sizes).

You also don't mention if other emails are going through or not, and if those emails have attachments or not.
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TM_JB, Employee

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Hi there! Thanks for reporting this issue and thank you as well Ven for helping out!

For your question, let's isolate to make sure the problem is not due to Trend Micro Security. Please check if the same symptom occurs after you temporarily disableTrend Micro Security. We have a support document that describes how to do this:
Disabling or enabling your Trend Micro Security software

Don't forget to enable your Trend Micro Security after the confirmation.

Do you also get any error messages when you try sending out these emails with pictures on them?

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