I cannot open saved Microsoft Publisher files

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  • Updated 1 week ago
I cannot open saved Microsoft Publisher files with Trend running. They open directly from the email attachment, but once saved to a folder, publisher will not open them unless I exit Trend Micro. Windows 10, MS Office 365
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sqp2

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Posted 1 week ago

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TM_Mac, Official Rep

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Hello sqp2

Is there an error message that appears when you try to save the files, and if so, what does the error message say?


Regards, 
Mac
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sqp2

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No error when saving file. I cannot open a file from an email attachment after I save it to a folder. When I try to open a file after saving it to a folder is when I get an error "Publisher has detected a problem with the file you are trying to open. To protect your computer, Publisher will not open the file." Error code 1100931. If I open the attachment directly from Outlook without saving it to a folder, It opens fine. If I then save it after opening it, I get the same error message. If I Exit Trend, the saved file opens with no problem. After opening a file with Trend Off, and saving it, it opens just fine with Trend running. Something seems to be tagging these files as a problem. It happens even when I create a file in Publisher and save it, won't open with Trend running.
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TM_Pat, Official Rep

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Hi sqp2,

Please try to add Microsoft Publisher into Trend Micro Security's Exception List. Click here for the instructions.

Regards,
Pat
(Edited)