I can not scan or do any updates because it is telling me to connect to the internet even though I am connected. how can I fix this?

  • 1
  • Problem
  • Updated 8 months ago
  • In Progress
Trend is telling me to connect to the internet even though I am. How can I fix this.
Photo of bjmas0120

bjmas0120

  • 70 Points

Posted 8 months ago

  • 1
Photo of TM_LouiseN

TM_LouiseN, Cloud Security Engineer

  • 424 Points 250 badge 2x thumb
HiĀ bjmas0120!

Thank you for posting here.

Apologies for the inconvenience this has caused you.

We actually have a solution for this specific issue on your Trend Micro program published on our support site. You may refer that on the link below. Kindly follow the instructions provided to resolve the issue. Please let us know if the issue still persists so we can provide further troubleshooting steps.

"Connect to the Internet" error message appears on the Trend Micro Security software

Hope this resolves your concern.


Trend Micro Home Users Community

This conversation is no longer open for comments or replies.