I can not scan for virus because it says it is always downloading an update. Could it be stuck?

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  • Updated 2 years ago
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For the last few days I have not been able to run a scan because the program always says t is downloading so I can not scan until the download is complete. I have never had this problem before. Could something be messing with my computer?
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cjrowe

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Posted 2 years ago

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TM_Claudia, Employee

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Sorry to hear this update and scan issue. Incomplete update could be due to a number of different factors, and your Antivirus + Security could be damaged somehow. Therefore, we suggest you to reinstall Trend Micro Antivirus + Security to reset the program and patterns. Please refer to the support article below for the steps: 
Reinstalling the latest version of Trend Micro Security program

After reinstalled, please right-click on the Trend Micro system tray icon at the bottom right of your desktop and select Check for Program Updates to perform an update. If the update still can not be completed, please provide a description or picture of the message, and we'll be glad to assist you. 

Thank you.

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