How come my subscription is expired already?

  • 1
  • Question
  • Updated 5 months ago
  • Answered
  • (Edited)
I BOUGHT MY SUBSCRIPTION JUST LAST DECEMBER,.HOW COME IT IS EXPIRED?
Photo of philipvergel77

philipvergel77

  • 122 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of TM_Percy

TM_Percy

  • 460 Points 250 badge 2x thumb
The expiry date that I am seeing on our records is onĀ 2017-01-24. Please make sure that the software is updated and that the serial number is properly entered.
Photo of kgofftxod

kgofftxod

  • 70 Points
I did enter the current serial number when i was attempting to upgrade
Photo of kgofftxod

kgofftxod

  • 70 Points
I paid $71.95 ++ on May 3, 2017
Photo of TM_Shella

TM_Shella, Employee

  • 2,070 Points 2k badge 2x thumb
Hi kgofftxodand welcome to the community!

Are you having the same concern as philipvergel77?

Upon checking, the expiry date of your subscription on ourrecord is 05/09/2018. Do let us know if your TrendMicro program shows otherwise.

Have a wonderful day!



Trend Micro Home UserCommunity