I believe i have a major virus

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  • Updated 1 year ago
  • Acknowledged
I believe i have a major virus, tellingme to call MS so that they can help me remove it or they will shuut down my computer. I have the latest version of trend micro b but i ran the scan twice and when i open windows uthe virus is still there. HELP! windows 10. latest version of trend micro as of yesterday
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roncw

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Posted 1 year ago

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TM_Kim, Employee

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Hi roncw and welcome to the community!

How are you today?

Sorry to hear that you're encountering this issue.

It appears that your web browser is infected by a technical support scam.

Please answer the questions below so we could document your case. Here are the questions:

1. On what web browser you are experiencing the issue?
2. What is exact URL or the exact website address of the tech support scam?
3. What is the phone number indicated on the scam message?
4. What is the last website that you have visited before encountering the issue?
5. Is the Trend Micro toolbar on your web browser enabled?

To help you to resolve the issue, please follow the instructions provided on the links below.

Resetting Web Browsers for Performance and Website Redirection Issues

Removing Unwanted Pop-up Messages

If the issue still persists, it would be best if you will contact our Technical Support team. We will be glad to assist you with your concern.

Ways to Contact Trend Micro

I hope this helps.

Thank you and have a great day! :)

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