I am using the application from the Google Play store

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Since the latest version update, I'm getting a poor rating. Also updated the os to 7.0 nougat on my smartphone Samsung A5 2017. I have also supplied you with a log 1505
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  • 70 Points

Posted 2 years ago

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TM_Vin, Employee

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Hi @Daverk,

Thank you for posting your concern here and welcome to Trend Micro Community!

Just to inform you the reason why you are getting an Poor Rating on your mobile device is that your Real-Time Scan is not enabled.

You may follow the steps below on how you can enable Real-Time Scan:
  1. Open your Trend Micro Mobile Security.
  2. Tap on the Security Scan.
  3. In the Settings you will see the Real-Time Scan.
  4. Tap or put a check on the box beside the Real-Time Scan.
You may also check if there is any malicious or risky application installed on your Mobile Device.

And if you encounter any issues with your Trend Micro Mobile Security, you may also post your screenshots here. 

Hope this helps.

Thank you and have great day!

Trend Micro Home Users Community

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