I am unable to Scan says "You cannot get started on this until you have finished an update or running a Scan please try again later

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  • Problem
  • Updated 3 months ago
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I am unable to Scan my Laptop.. Keeps saying.. "You cannot get started on this until you have finished an update or running a Scan please try again later
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chrissyandre

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Posted 11 months ago

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woodartisan55, Champion

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Hi chrissyandre! Here is an answer to an almost identical problem from 3 months ago by one of the Trend Micro techs:

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TM_Ian, Employee

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Hi @dolbeed and welcome to the community!

Thank you for posting your concern here.

We'd like to know when you start encountering this issue and if you have already tried upgrading your Trend Micro program?

If your Trend Micro program is already on the latest version (version 12.0), please try to restart the components of the program and check if the issue will persist. Here's the link for the instructions:

Disabling or enabling your Trend Micro Security software

Otherwise, kindly upgrade your Trend Micro program to the latest version. Please follow the steps on the link below:

Upgrading your Trend Micro Maximum Security to the latest version

We hope this helps and please let us know if you have further concerns.

Thank you again and have a great day! :)
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chrissyandre

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Windows 10 Downloaded all by its self on my Laptop.. I then noticed it had uninstalled my Trend Micro Maximum security protection.. So I reinstalled.. I was able to Scan my Laptop.. Then all of the sudden I could not scan... Keep getting a pop up box saying " You cannot get started on this until you have finished receiving an update or running a scan please try again later" ... It was working fine.. I have checked and seem all updates have been installed.. so it says.. please help??
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TM_Victor, Employee

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Hi chrissyandre,

It seems that your Trend Micro program components has been corrupted.

Do you mind trying the following procedures?

1. Uninstall all Trend Micro components using the Trend Micro Remnant File Remover Tool
2. Complete the restart of computer as instructed by the tool.
3. Get a fresh installer file from "Installing Maximum Security"

We hope this helps.

Thank you and have a great week!

Trend Micro Home Users Community
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woodartisan55, Champion

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It sounds as though the reinstall may not have completed properly. Perhaps give it another try. Good luck!

I'm just a long-time Trend Micro user and visit the community often. Maybe another user or one of the techs will jump in with another answer, but the above seems to me to be a good possibility.

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TM_Jabi

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Hello chrissyandre and thanks for asking here! 

You can also try to perform the steps provided on the link below: 
Scan does not finish and you cannot turn off Trend Micro Security software

I hope this helps.

Please let us know of any update soon! 

Trend Micro Home Users Community
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TM_Pat, Official Rep

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We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

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