Hi chrissyandre! Here is an answer to an almost identical problem from 3 months ago by one of the Trend Micro techs:
- 3,204 Points
Hi @dolbeed and welcome to the community!
Thank you for posting your concern here.
We'd like to know when you start encountering this issue and if you have already tried upgrading your Trend Micro program?
If your Trend Micro program is already on the latest version (version 12.0), please try to restart the components of the program and check if the issue will persist. Here's the link for the instructions:
Disabling or enabling your Trend Micro Security software
Otherwise, kindly upgrade your Trend Micro program to the latest version. Please follow the steps on the link below:
Upgrading your Trend Micro Maximum Security to the latest version
We hope this helps and please let us know if you have further concerns.
Thank you again and have a great day! :)
It sounds as though the reinstall may not have completed properly. Perhaps give it another try. Good luck!
I'm just a long-time Trend Micro user and visit the community often. Maybe another user or one of the techs will jump in with another answer, but the above seems to me to be a good possibility.
You can also try to perform the steps provided on the link below:
Scan does not finish and you cannot turn off Trend Micro Security software
I hope this helps.
Please let us know of any update soon!
Trend Micro Home Users Community