I am unable to initiate a Full Scan. I continuously receive the same error about a scan in progress or update.

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  • Problem
  • Updated 2 years ago
  • Acknowledged
I upgraded to Trend Micro Maximum Security in October. The unable to get started error is the first issue that I have had with Trend Micro protection!
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Posted 2 years ago

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Photo of Jabi


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Hello benrognon08 and welcome to the community. 

Thanks for bringing  this to our attention.

You can try to follow the steps on the link below to resolve the issue: 
Scan does not finish and you cannot turn off Trend Micro Security software

If the issue persists, please post a reply on this thread and attach screen shots. 

Thank you and have a great week ahead! 

Trend Micro Home Users Community

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