I am trying to upload a purchased Trendmicro 10 but I get to Installation and it says wrong password and thats as far as i go

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I get to Installation Type and thats as far as i get
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tigerpeter80

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for using our product! For your issue, if you're referring to the Trend Micro Account password, here's where you can reset it:
Resetting a forgotten Trend Micro Account (MyAccount) password

After resetting your Trend Micro Account password, please follow the support page below to install your Maximum Security again:
Installing Maximum Security 10 (2016)

If you're referring to another password or the problem still persists, please provide a description and a picture of the "wrong password" message to us. Here's a support doc for your reference to taking a screenshot: 
Taking a screenshot to send to Trend Micro Technical Support

Once we understand more background, we'll be able to better assist you and recommend solutions. Thanks.

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