I am getting error #20011 on my ipad when I try yo sign in

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  • Updated 8 months ago
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alex

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Posted 8 months ago

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TM_Yanna, Employee

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Hi alex,

Thank you for posting your concern here and welcome to the community!

Is it your first time to install the application on your iPad?

Do you mind if I ask you to provide your iPad's model and version? On your iPad, just go to your Settings, tap on General, then select About. The model and version will appear on the list.

Looking forward to your response! :)

Trend Micro Home Users Community
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alex

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model is MD511LL/A    version 10.3.3(14G60)   I had it loaded  before but updated it
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TM_Jean, Employee

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Hi Alex, 

MD511LL/A model is an iPad 4th Generation which is a 32-bit device. Unfortunately, the latest version of Trend Micro Mobile Security is no longer compatible with a 32-bit device as it has no capability anymore to handle the software's processes. This is the reason why the Mobile Security is getting an error when you're signing in.

You may refer to the link below for the IOS devices that are still supported. 

System requirements for Mobile Security for iOS

Should you have any concern, feel free to post it here in the Community. Thank you!

Trend Micro Home Users Community
(Edited)
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alex

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How do I get security on this device (iPad 4th gen)? Any suggestions?
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TM_Jean, Employee

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Hi alex,

I'm not sure if there are security software out there that still protects a 32-bit IOS device. But, here are ways to improve security on your IOS device. Read the article in the link below. 

7 Ways to Improve Security on Your iOS Device

I hope this helps!

Trend Micro Home Users Community
(Edited)

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