I am getting a lot of pop-ups with a recent windows update. Do I need to set up something on trend micro to handle this?

  • 1
  • Problem
  • Updated 3 months ago
  • In Progress
Photo of cswain14

cswain14

  • 70 Points

Posted 3 months ago

  • 1
Photo of TM_Kiko

TM_Kiko, Employee

  • 10,442 Points 10k badge 2x thumb
Hello cswain14 ! Welcome to the community!

Can you tell us more about what pop ups are you receiving? Are they pop-ups with regard to any advertisement or are they more related with the operating system upgrade that you have done? Posting a screenshot of the said pop ups will help us identify what it is.

Also, can you tell us if these pop ups occur automatically when you open a website?

The Trend Micro Security program installed on your computer should be able to block the potentially malicious sites that might pop up. We just need to make sure that you Trend Micro program is working as expected. You may want to check for updates and run a scan to see if it is functioning.

Just click on the About the Software button on the main screen shown below. It should automatically scan for updates.


                   

.
I hope this helps.

All the best,

Trend Micro Home Users Community
Photo of TM_Ian

TM_Ian, Employee

  • 5,172 Points 5k badge 2x thumb
Hi @cswain14!

Are there any updates on this? We would like to check if you are still getting these pop-ups and would appreciate if you provide us more details about these and some screenshots so we can verify where these messages are coming from.

Thank you and have a great day! :)

Trend Micro Home Users Community