I am a new customer. I am not satistfy with trend micro.

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  • Problem
  • Updated 7 months ago
  • Acknowledged
I am a new customer, just installed Trend Micro Max Security. I am not satistfy, that not able to prevent many pop up ad window while surfing the web, even just open an at&t website
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js439g

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Posted 7 months ago

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TM_Kiko, Employee

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Hello js439g ! Welcome to the community.

We understand that you are having troubles with regard to the Trend Micro program. We do apologize if you are feeling that way.

It is possible that your computer might have already been infected with an adware before the Trend Micro program was even installed that is why you are receiving these unwanted pop ups. Also, another reason is that maybe, you are visiting a website that has hidden scripts/links for advertisements on it and when you do click on those ads, it will be opening or triggering those pop ups.

Several sites make their profit through these advertisements and we might not have control over it. But if you want to check your computer for infection, please contact our supports for more help.

Contact Trend Micro Technical Support

I hope this helps.

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