I already have a 5 device subscription and I want to add a 6th device.

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  • Updated 6 months ago
I already have a 5 device subscription and I want to add a 6th device. It is unclear how I can add this device to my subscription which appears to replace my existing 5 device subscription. Will the remaining time on my current subscription be lost if I activate a new 6 device subscription?
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robblou1

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Posted 7 months ago

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TM_Pat, Employee

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HiĀ robblou1,

Thanks for posting your concern here.

To answer your question, yes you may lost the remaining days from your old serial number once you activate a new 6-device serial number because, Trend Micro serial numbers supports a completely independent subscription.

However, we can consider transferring the remaining days from your old serial number to the new one. Kindly update us through this thread once you have activated a new serial number and we'll take care of it for you.

Regards,
Pat
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n2eoi18

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I no longer use total thank you n2eoi

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