how to use secure erase?

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  • Question
  • Updated 3 years ago
I have configured the secure erase function, but when I go to delete a file, I do not see the secure erase option.
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Posted 3 years ago

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TM_L, Official Rep

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Thank you for reporting this issue. Per your description, this "Secure Erase Feature" issue could be due to a number of different factors. We suggest you to un-install and re-install Trend Micro Maximum Security to reset the program and patterns. Here's an online help doc to help you:
Reinstalling the latest version of Trend Micro Security program

After reinstalling Maximum Security, please check out this article for step by step directions on how to setting up the Secure Erase feature:
Using the Secure Erase feature of Trend Micro Security

Please try and let us know if this resolves your issue. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. If the problem still persists after trying the above steps, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page.

Thank you!

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