how to UNINSTALL Folder Shield Security for external hard drive.

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  • Updated 6 months ago
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Hello,

My external hard drive is been automatically activated to 'Folder shield Protection' for my laptop. Now I am not able to using it in other device.
Pls suggest, how do I get rid of this and use it where ever it is needed.

Thanks.
Kanishka.
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kanishka.box

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Posted 6 months ago

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TM_Jabi, Employee

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Hello kanishka.box and welcome to the community! 

Thanks for bringing this to our attention! Let me help you on this matter. 

To keep Folder Shield from protecting your External Drives through your USB port, you can check the steps below. 
Step 1: Open the main console of your Trend Micro Security software. Do either of the following:
  • Double-click the Trend Micro  icon on your desktop.
  • Double-click the Trend Micro  icon on your system tray (near the clock).
Step 2: Click Data.
data





Step 3: Click Configure.
configure

Step 4: Untick the checkbox for Protect all connected USB Drives. 



Step 5: Check if you will be able to use it normally. 

I hope this helps. 

Thank you and have a great day!

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