How to permantely disable the "Scan for threats when opening, saving or downloading files".

  • 1
  • Question
  • Updated 1 year ago
  • Answered
The scan setting resets itself to "on" after a reboot.  So now Trend is controlling my environment not me.  Since I am a developer and have to reboot my computer many times an hour for testing, I have to go the trend settings each time to disable this feature.  Why can there not be an override to make this permanent?
Photo of Hartmut von Gaza

Hartmut von Gaza

  • 170 Points 100 badge 2x thumb
  • Frustrated that Trend has become like Apple. Users have no control!

Posted 1 year ago

  • 1
Photo of TM_Kiko

TM_Kiko, Employee

  • 10,412 Points 10k badge 2x thumb
Hello there Hartmut von Gaza ! Welcome to the community!

We would like to inform you that the option to have this feature disable is not possible and also, not advisable. This feature enables the Real Time Scan feature of our Program. This is the process that keeps your computer protected and as well safe from threats while you are browsing the Internet and the likes.

Disabling this feature defeats the purpose of our Program that is why it is not advisable that you do so.

I hope this helps.

Cheers!

Trend Micro Home Users Community
(Edited)
Photo of Hartmut von Gaza

Hartmut von Gaza

  • 170 Points 100 badge 2x thumb

Hi TM,

     Our problem only problem and issue is that we do not have control of our computer environment.  We want our cake and eat it too. When we are developing and testing, we need an efficient file system.  Having Trend check 1000s of files for viruses is simply not acceptable.  Even if we exclude this type of file, Trend still has to check them.  So for internal development and testing work we turn off the scan.  The problem is that in our testing phase, the computer gets booted multiple times and every time we have to turn the scan off.  What the hay! Here are the solutions to the problem:

1. We find another virus checker.

2. Trend provide a pass worded programmable entry point to allow this and other features to be turned on and off. (maybe this already exists).

3. As was suggested in SR1-1-1102234631] [Chat], take out Trend in the Windows start up and stop and start it during our testing phase.  A pain.

4. Have Trend give back control to the users.  The Apple model is good for entertainment only.  

ᐃᓅᓯᖃᑦᓯᐊᖅ (Inuuhiqatsiaq/Inuusiqatsiaq) Cheers.

Hartmut

Photo of Tom Emmelot

Tom Emmelot, Champion

  • 18,452 Points 10k badge 2x thumb
Hi Hartmut von Gaza.

If you put of in the menu/Scan preferences and put off "Scan suspicious files when the computer is booted"
Than it works like you want it i think!

Kind regards,
Tom
Photo of Hartmut von Gaza

Hartmut von Gaza

  • 170 Points 100 badge 2x thumb

Hi Tom,

           On reboot, the "Scan suspicious files... " is turned on again.  That is unacceptable.

Thanks

Hartmut

Photo of Tom Emmelot

Tom Emmelot, Champion

  • 18,452 Points 10k badge 2x thumb
Hi Hartmut von Gaza

If you only put out what i told you, by startup no scan!
And it stay's off!
If you want to put other things off, i can understand TM at boot the other scans start again for the sake of where is this program for! To protect! And not yes/no arguments with customers that they got a infection while it was on and it was off , thing like that! 

Kind regards,
Tom
Photo of Hartmut von Gaza

Hartmut von Gaza

  • 170 Points 100 badge 2x thumb

Hi Tom,

    It is not the start up scan that causes me a problem, it is Trend that controls the environment on my computer.  I am an expert user and I need the "Scan suspicious files" to be turned off while I am testing.  Unfortunately, while  I am testing, I need to reboot the computer many times.  So my only option now is to prevent Trend from starting at all.  And when I am finished testing then I have to reinstall trend in the start up menu again.  I want to avoid doing that.  And yes, I understand what the scan is for and yes, I totally understand users having designed system for them for 40 years.  What I need is a programmable entry point into Trend so that I can turn the "Scan" feature on or off at will.

Cheers

Hartmut  

Photo of TM_Ferry

TM_Ferry, Employee

  • 2,126 Points 2k badge 2x thumb
Hi Hartmut von Gaza,

We understand your concern and we apologize for this but unfortunately, you will have to disable the Trend Micro program on your startup programs. You will just re-enable it from your Task Manager or System Configuration after the testing phase. 

Here's the steps on how to go to your startup program:

For Windows 7:

1. Press and hold windows logo at the lower left corner of your keyboard and press R. It will open Run window.
2. Enter "msconfig.exe". It will open a System Configuration window.
3. Go to startup tab.
4. Kindly disable all the Trend Micro services and click Apply then OK.
5. Restart your computer for it to take effect.

For Windows 10:

1. Right-click your taskbar at the bottom of your screen then click Task Manager.
2. Go to startup tab after opening the Task Manager.
3. Right-click and click disable all of the Trend Micro processes.
4. Click Apply then OK.
5. Restart your computer for it to take effect.

You'll do the same to re-enable the services of Trend Micro.

Hope this helps.

Trend Micro Home Users Community
(Edited)
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 18,452 Points 10k badge 2x thumb
Hi Hartmut,

Try to think with you, If you put of in the menu/Scan preferences and put off "Scan suspicious files when the computer is booted"
And after boot-up, 2 mouse-clicks Right click icon, click on exit!
Good luck, i test TM since 1999 and does that for all things i know TM will interfere with i want to do.

Kind regards,
Tom
Photo of Hartmut von Gaza

Hartmut von Gaza

  • 170 Points 100 badge 2x thumb

Thanks Tom for trying to think like me.  My wife has given up,

            I am using a variation of your suggestion at the moment.  However, I like TM_Ferry's suggestion better, because at the start of testing you disable the load of TM and at the end of testing, you enable it again.  in the early 2000s I was part of a government development team, we had a fight with our corporate security section, because we needed  to develop, install and test our code including .ocxs. In the end we won and all developers were not locked down and had the freedom to do what we wanted.  Most of us unplugged the network cable when we did something scary.  That is also a good practice when I am testing.

Cheers

Hartmut


Photo of TM_Jabi

TM_Jabi, Employee

  • 7,242 Points 5k badge 2x thumb
Hi Hartmut von Gaza,

Thanks for your response. 

We understand that it's quite a pain to disable it all the time. 

Following TM_Ferry's suggestion will be the best option for you. But, just a reminder that after your testings, you must enable the Trend Micro program again on the Start up menu (msconfig) so we can be sure that you are protected. You must also check for updates after enabling the program so you can install the updates the program needed while it was disabled. Click here to see the steps on how to check for updates manually. 

We do hope it helps. 

Trend Micro Home Users Community