How to permanently disable scanning for threats when opening, saving files

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Since installing Maximum Security 2017 on 12/6/16, opening Office files takes an extremely long time. When I uncheck the selection "scan for threats when opening, saving, or downloading files", performance is excellent. How can I resolve this? I cannot put an entire shared folder under the Exception List
Photo of vbabstract

vbabstract

  • 70 Points

Posted 1 year ago

  • 1
Photo of TM_Victor

TM_Victor, Employee

  • 4,614 Points 4k badge 2x thumb
Hi @vbabstract and welcome to Trend Micro Community!

Thank you for posting your concern here.

We do not suggest that you turn off the selection of the feature "scan for threats when opening, saving, or downloading files" as this might allow the possible malware infection to your computer.

But to help you regarding this one, can I ask if the performance is slow when you are trying to access your files from the shared folder only? If so, we have a hotfix that you may use to resolve this concern. You may access it on this knowledge base article below.

Accessing files via shared folder is slow when Trend Micro Security is running

Asyou'rea valued subscriber of our premium support service, we would like to recommendyou to utilize our premium support which includes 24x7 phone support (and online remote services) exclusively for you. Please find the premium service phonenumber in the "Call Premium Support" section in thispage.

Let us know if this helps. Please do not hesitate to provide us an update or inform us if you have further concerns.

Thank you and have a great day! :)


Trend Micro Home Users Community