How to install TM toolbar in FireFox browser?

Hi everyone,

Recently, I have run recovery to factory default (Factory OS Win 10 Home Single Language 64 bit) my HP notebook model HP 15-aF149AU (not sure is it the exact model). The problem i found is TM toolbar for FireFox. How to install the toolbar because the browser extension menu didn't auto detect TM extensions where I can enable it.

Below attached are configurations & other details.

Thank you in advance for your kind attention.
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765524/RackMultipart20181205-20610-gmk1h2-tmps_inline.JPG?1543983221

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765524/RackMultipart20181205-20610-gmk1h2-tmps_inline.JPG?1543983221

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765521/RackMultipart20181205-41210-1soec8u-ffaddon_inline.JPG?1543983032

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765523/RackMultipart20181205-70114-1txm0b0-ffver_inline.JPG?1543983163

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765526/RackMultipart20181205-41210-1t11m36-tmver_inline.png?1543983277

geniusmalaysia

122 Points

Posted 3 months ago

3 months ago

TM_Pat, Official Rep

11,056 Points

Hi geniusmalaysia,

Please try the steps from this article: Enabling the Trend Micro Toolbar in Mozilla Firefox

Regards,
Pat

2018-12-05T05:20:54+00:00

geniusmalaysia

122 Points

Hi TM_Pat,

Thank you for response. I have followed the guide without success.

The result is same as before. Any workaround will be greatly appreciated. Thank you. Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765531/RackMultipart20181205-66688-oum5tl-Capture_inline.JPG?1543987450

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765531/RackMultipart20181205-66688-oum5tl-Capture_inline.JPG?1543987450

(Edited)

2018-12-05T07:09:36+00:00

TM_Pat, Official Rep

11,056 Points

Hi geniusmalaysia,

We're already requesting for a fix to get published. I will let you know once it becomes available.

Regards,
Pat

3 months ago

geniusmalaysia

122 Points

Hi TM_Pat,

I'll wait for the fix.

Thank you

3 months ago

geniusmalaysia

122 Points

Hi TM_Pat,

I would like to inform the problem is resolved. I followed this guide https://en.community.trendmicro.com/tm_en/topics/trend-micro-add-on-issue-with-firefox-63-0
and it solved the problem.

Thanks again for your help & thank you to TM volunteer person in that guide.

Image httpsd2r1vs3d9006apcloudfrontnets3_images1765540RackMultipart20181205-12789-m7t3ak-Capture_inlineJPG1543997227

1 person likes this

2018-12-06T05:27:53+00:00

TM_Pat, Official Rep

10,876 Points

Hi geniusmalaysia,

That's nice to know! Feel free to post here in our Community if you have any other concern.

3 months ago

Tom Emmelot, Champion

26,742 Points

Hi geniusmalaysia

I suggest to close Firefox, open TM configuration, internet e-mail controls, put of Display the TM toolbar ......., Apply start and close Firefox, click on again Display the TM toolbar ......., Apply start
Firefox again and see of the toolbar is there again.

Hope this worked for you.
Here from you,

Kind regards,
Tom

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