How to install TM toolbar in FireFox browser?

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  • Updated 10 months ago
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Hi everyone,

Recently, I have run recovery to factory default (Factory OS Win 10 Home Single Language 64 bit) my HP notebook model HP 15-aF149AU (not sure is it the exact model). The problem i found is TM toolbar for FireFox. How to install the toolbar because the browser extension menu didn't auto detect TM extensions where I can enable it.

Below attached are configurations & other details.

Thank you in advance for your kind attention.
  


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geniusmalaysia

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Posted 10 months ago

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10 months ago
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TM_Pat, Employee

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Hi geniusmalaysia,

Please try the steps from this article: Enabling the Trend Micro Toolbar in Mozilla Firefox

Regards,
Pat
2018-12-05T05:20:54+00:00
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geniusmalaysia

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Hi TM_Pat,

Thank you for response. I have followed the guide without success.

The result is same as before. Any workaround will be greatly appreciated. Thank you.
(Edited)
2018-12-05T07:09:36+00:00
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TM_Pat, Employee

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Hi geniusmalaysia,

We're already requesting for a fix to get published. I will let you know once it becomes available.

Regards,
Pat
10 months ago
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geniusmalaysia

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Hi TM_Pat,

I'll wait for the fix.

Thank you
10 months ago
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geniusmalaysia

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Hi TM_Pat,

I would like to inform the problem is resolved. I followed this guide https://en.community.trendmicro.com/tm_en/topics/trend-micro-add-on-issue-with-firefox-63-0
and it solved the problem.

Thanks again for your help & thank you to TM volunteer person in that guide.

2018-12-06T05:27:53+00:00
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TM_Pat, Employee

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Hi geniusmalaysia,

That's nice to know! Feel free to post here in our Community if you have any other concern.
10 months ago
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Tom Emmelot, Champion

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Hi geniusmalaysia

I suggest to close Firefox, open TM configuration, internet e-mail controls, put of Display the TM toolbar ......., Apply start and close Firefox, click on again Display the TM toolbar ......., Apply start
Firefox again and see of the toolbar is there again.

Hope this worked for you.
Here from you,

Kind regards,
Tom

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