how to give excemptions

  • 1
  • Question
  • Updated 3 months ago
  • Answered
Age of Empires game is maybe being blocked
Photo of Ajhunter13

Ajhunter13

  • 70 Points

Posted 3 months ago

  • 1
Photo of TM_Onini

TM_Onini, Employee

  • 692 Points 500 badge 2x thumb
Hello Ajhunter13 and welcome to the Community!

To further assist you with your concern, I would like to know the following:
1. Is there a specific message from the Trend Micro program?
2. WHat is your Operating System?
3. Screenshotsof the problem if possible.

Please refer to the link below on how you can take a screenshot:

Taking a screenshot to send to Trend Micro Technical Support

For the meantime, please refer to the link below on how you can add the program on the Exception List:

Configuring the Exception List of Trend Micro Security software

I hope this helps. :)
Trend Micro Home Users Community