How to configure trendmicro to allow steam and/or gta v to work.

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  • Updated 3 years ago
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GTA V will not load if trendmicro is active. What to configure?


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Posted 3 years ago

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TM_L, Official Rep

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Hi @TRENDMICRO, thank you for trying our new support community! 

To get around your issue, let's put the the GTA V in Maximum Security's exception list. You may refer to procedures below for detailed steps:

1. Disable Trend Micro Security first:
Disabling or enabling your Trend Micro Security software

2. Download your game from Steam, then turn Maximum Security back on.

3. Add the GTA V program/URL to Maximum Security's Exception List:
Configuring the Exception List of Trend Micro Security software

Please let us know if you were able to resolve your issue by trying the above steps. If still unsuccessful, could you provide a bit more detail (e.g.error massage you're seeing), and we'll assist you further. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For this issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page

Thank you!

Trend Micro Home Users Community 

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