How to check the Serial Number of Trend Micro progarm

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  • Updated 2 years ago
I find that a subscription shows a renewal of 10-6-2016.  However, I have 3 subscriptions that expire on 2040 as a lifetime.  How do I check which device has the 10-6-2016 so I can add the one I bought yesterday.  Caught me out of town on the 8th.

Note: This conversation was created from a reply on: I renewed my expired subscription today and now I am unable to remote desktop to ....
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debbie_L53

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Posted 2 years ago

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TM_Claudia, Employee

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Thank you for purchasing our product! For your question, here're two scenarios that might match what you want to accomplish:

Scenario 1 - Check the expiry date from the main console of all of the Trend Micro programs you've installed, and change Serial Number of the devices which become expired by this page.

Scenario 2 - Log in to your Trend Mirco Account on My Account Portal and remove the devices which under the old Serial Number by this page (see "About Your License" > "Removing or Transferring protection from a device/computer" section). After then, check all of your devices and use your new Serial Number to activate the Trend Micro programs on the unprotected devices.

Please let us know if either scenario is what you're looking for. If not, please let us know.

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