How does installing Trend Micro on two devices exceed the five device limit?

  • 1
  • Question
  • Updated 2 years ago
  • In Progress
I have Trend Micro on one computer. I just got another computer and attempted to install Trend Micro on it. I was notified that I now had Trend Micro on too many devices and would have to remove it from a device. I only have it on two devices, well under the five device agreement. What is the problem?
Photo of mail4t.kuhl


  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_Paolo


  • 170 Points 100 badge 2x thumb
Hi mail4t.kuhl,

Thank you for posting and welcome to the community!

I managed to check your account here and I verified that you have a new Trend Micro Maximum Security subscription. To fix the issue, you need to use the new serial number for both of your devices. 

Here's the installation guide for Windows and Mac:

Installing Trend Micro Security

You can also contact us so we can provide real time assistance, just use the link below: 

Contact Trend Micro Technical Support

We'd love to hear from you soon! Enjoy the rest of the week!

Trend Micro Home User Community

This conversation is no longer open for comments or replies.