how do you install master password

  • 1
  • Question
  • Updated 3 years ago
  • Answered
i have screen saying provide your master password with flashing cursor and greyed out lock. i have never installed a master password. how do you install?
Photo of graeme.forsythe


  • 70 Points
  • frustrated; it is so unfriendly and i don't have a double PhD in computing

Posted 3 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,780 Points 10k badge 2x thumb
Hi @graeme.forsythe, sorry for not getting back earlier. 

For your issue, we suggest re-installing Password Manager to reset the program and patterns. Please refer to following pages to reinstall your Password Manager:
  1. Uninstalling Trend Micro Password Manager on Windows
  2. Downloading and installing Password Manager on Windows and Mac
After reinstalling your Password Manager, if you are still encountering the same issue, please try reset your Master Password of Password Manager. The following support articles should help you:
Resetting the Master Password of Trend Micro Password Manager

Note: Resetting your Master Password will remove all your saved data such as passwords and secure notes.

Please let us know if your concern has been addressed by us. If not, please do not hesitate to reply in this conversation. Thank you!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.