How do I uninstall Trend Micro

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  • Question
  • Updated 2 years ago
  • Answered
Will not uninstall
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fmhofstetter

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Posted 2 years ago

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Jhja

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TM_L, Official Rep

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Hi @Jhja, thanks for always helping us in Community. :-)

Hi @fmhofstetter, welcome to Trend Micro Community! 

For your question, you can simply follow the Support Document that @Jhja provided to uninstall your Trend Micro Security. 

Please let us know if you have other questions or encounter any problems at any time. Thanks!

Trend Micro Home Users Community
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maryadkns

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Is there an equivalent of that link for Mac users?
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TM_L, Official Rep

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Hi @maryadkns, welcome to Trend Micro Community! 

To answer your question, yes, we have a support article about how to uninstall Antivirus for Mac that should help you.
Uninstalling Antivirus for Mac
 
Please let us know if your question is answered. Thank you!

Trend Micro Home Users Community
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maryadkns

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Hi @TM_Linda, I've tried all three of the options from the link you provided to uninstall my current version of Trend Micro for Mac and None of them have worked. I've also tried to download the newest version, but every time I try to install it, the process aborts when the system thinks the previous version has not been uninstalled. 
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TM_L, Official Rep

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Hi @maryadkns, sorry that the solution didn't work for you. 

Can you tell me which installer did you try? If it's not the below link, please give it a try!
Installing Antivirus for Mac 2017

If you still cannot install the latest version of Antivirus for Mac,  please provide a screenshot of the message, and we'll help you soon. Thank you!

Trend Micro Home Users Community
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maryadkns

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@TM_Linda, Thank you for your quick reply! That is the installer that I tried. I get this message: 
And then when I try to uninstall it, I get this message: 

I appreciate your help!
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TM_L, Official Rep

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Hi @maryadkns, thanks for providing the screenshots.

I'm sorry we cannot help you here as solving this issue in Community would take much longer, so we've passed this issue to our support center, along with our conversation history here. Our Support Agent will contact you to assist you as soon as possible. Thanks.

Trend Micro Home Users Community
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TM_AngeloS, Employee

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The issue is already fixed. 

We used the Trend Micro Diagnostic Tool from the installer to remove traces of old Trend Micro program. 




(Edited)
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TM_L, Official Rep

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Hi @maryadkns, I understand your frustration. ! It's so nice to hear that @angelo_saberola was able to help! Please feel free to contact us anytime when you need help for Trend Micro products in the future. Thank you!

Hi @angelo_saberola, thanks for assisting!

Trend Micro Home Users Community

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