how do i unblock excel

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  • Updated 1 year ago
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i keep getting the trust icon
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retiredjcw

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Posted 1 year ago

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TM_Voltaire, Employee

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Hi @retiredjcw and welcome to the Community!

Thank you for reaching us regarding this concern.

This issue is most common when you have activated the Folder Shield function of your Trend Micro program. Other programs can be blocked by the Trend Micro program if it detects an untrusted action coming into the folder that the Folder Shield is protecting. In your case, it doesn't recognize an action that you have done on your excel application. I think your Excel is in one of the folders that Folder shield is protecting.

May I ask what particular action you performed before getting this message? May I ask what folder is your Folder Shield protecting?

As a solution to this issue, you can try to permanently put Excel into your Trusted Programs List. You may refer to the link below.

Using the Folder Shield feature of Trend Micro Security

I hope this sorts out your issue. If you have other concerns, feel free to contact our other support channels.

Ways to Contact Support

Thank you and have a great day!

Trend Micro Home Users Community