how do I unblock access to my webcam so I can download pictures from my camera to my computer

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
my computer, windows 10, will not recognize my camera when i plug into the port. error code OxAOOF4244 (OxOODABEO) comes up. it also says my Trend Micro security may be blocking it....how do i unblock it?
Photo of busler.dana

busler.dana

  • 90 Points 75 badge 2x thumb

Posted 9 months ago

  • 1
Photo of TM_Kiko

TM_Kiko, Employee

  • 10,442 Points 10k badge 2x thumb
Hello busler.dana ! Welcome to the community!

We understand that you are unable to access your camera and receiving an error that you have just provided.

From what we have checked, this might be more related with the camera's drivers running on your computer.

Furthermore, you can check if Trend Micro program is the one causing the problem by temporarily disabling the protection.

Just locate the the Trend Micro icon on your taskbar and then do a right click on it then select Exit. Once that is done, kindly check if you will still have the same problem.

If the problem occurs only when the Trend Micro protection is enabled, kindly try adding the camera's program files on your computer to the Trend Micro Security's exception list.

Configuring the Exception List of Trend Micro Security software

I hope this helps

Trend Micro Home Users Community
(Edited)
Photo of TM_Pat

TM_Pat, Official Rep

  • 6,616 Points 5k badge 2x thumb
We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

This conversation is no longer open for comments or replies.