How do I take the password off my android phone

  • 1
  • Question
  • Updated 10 months ago
  • Answered
Trend told me to use a password to lock my phone. I don't like it. make it go away.
Photo of mary_houlihan

mary_houlihan

  • 90 Points 75 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Max Slo

Max Slo, Champion

  • 9,336 Points 5k badge 2x thumb
-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello,
I do not know on wich functionality you are asking for, but usually password protection is OPTIONAL. 
You can simply ignore it. 
I'm using Trend Micro Mobile Security and I did not activate password protection.
So, my suggest is to read better what the app is telling you! :)
(Edited)
Photo of TM_Kiko

TM_Kiko, Employee

  • 10,442 Points 10k badge 2x thumb
Hello mary_houlihan ! Welcome to the community!

Thank you Max Slo. Thanks for the input.

May we know what specific password is it asking for? Can you also recall if you have setup the AppLock feature? This might be the one that you are referring.

To have it disabled, 

  1. Open the Trend Micro Mobile Security App.
  2. Tap Parental Controls.
  3. Enter your Trend Micro Account password, then tap Unlock.
  4. Tap the App Lock tab.
  5. Drag the slider to the left to turn OFF App Lock.
I hope this helps. If not, kindly provide a screenshot of the message that you wish to be disabled so we can help you further.

All the best, 

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.