How do I stop the notification regarding preventing protected data? I get it every 15 seconds and it stops everything else from working!

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
PC, Windows 7
Photo of judithsacco


  • 70 Points
  • Pissed off

Posted 1 year ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,644 Points 20k badge 2x thumb
Hi judithsacco

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Can you provide us a screen shot?

Kind regards,
Photo of TM_Pat

TM_Pat, Employee

  • 11,326 Points 10k badge 2x thumb
Hello judithsacco and welcome to the Community!

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

For your concern about getting pop up messages about blocking a protected data, it means that a protected data in Trend Micro Security's Data Theft Prevention feature is being used online.

Kindly refer to the article below to help you with this concern.

“Transfer of Protected Data Blocked” error message appears when visiting web pages

In addition to this, you have an option to enable Trend Micro Security's new feature called Mute Mode. This feature will prevent all non-critical pop ups on your computer. Please refer to the article below for the instructions on how to enable the said feature.

Using the Mute Mode feature of Trend Micro Security

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.