How do I stop the annoying "Renew Now" Trend Micro pop-ups????

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How do I stop the annoying "Renew Now" Trend Micro pop-ups????
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drwarchitect

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Posted 11 months ago

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TM_JustineM, Employee

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Hello @dwarchitect and thanks for contacting us in this community!

May I know if the pop-ups you are talking about comes in when you start your computer or do you receive email notifications for the renewal of your Trend Micro program? If you are getting the pop ups when you start your computer this is because the Trend Micro program is counting down to how many days are left before your subscription expires. If you want assistance in renewing your Trend Micro program you can contact our support.

I hope this was able to answer your question. Please do not hesitate to comment or post in this community.

Thank you!

Trend Micro Home Users Community
(Edited)
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beatle

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I agree this renewal pop-up is really annoying, especially when the pop-up starts more than 2 months before the renewal date and I have already purchased a replacement copy ready to install.
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claudiu_botezatu

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You can contact TM and they will extend your current license with the new one you just bought; so the old license will be valid for 1 year+2months .
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Marty

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Maybe licences should add on the leftover dates by default? Better then getting spammed 3 months before hand.
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TM_Ian, Employee

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Hi @beatle,

We understand your concern. The pop-up only suggests and informs of the current promotional offer for your subscription's renewal. Apologies if it seems to be annoying. Kindly close the pop-up on the screen. 

Thank you for the patience. Have a great day! :)

Trend Micro Home Users Community
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Marty

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I would like to disable these reminders/ promotions also, I have 6 computers running. Renewal is not for 86 days and I'm getting notices every couple days
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mjteale

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Agree that it is totally annoying and is like spam. it not informing, if it was you would only do it once and via email, not use the product to spam trend micro advertising,  With multiple computers, having the renew spam regularly for over two months is turning me off the product and considering other products, with still a month to go.
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gtcox

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I also have the same problem.
(Edited)
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TM_Phebs, Official Rep

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Hi all, 

Sorry for the trouble, these renewal notifications are important to avoid lapses and to ensure that you will be able to renew your subscription and can stay protected. If your were able to renew and was provided with a new serial number, this does not add up automatically to the existing serial number you have. 
Also, there are some pop ups that refers to promotional discount that we have which you can take advantage of, you may opt out from receiving the pop ups by unsubscribing from it. 
You can open the email you received and at the bottom you will see the options to unsubscribe. 

Should you have any questions regarding this, feel free to comment here. 

Thank you!
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gtcox

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I'm getting renew notices several times per day.
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TM_Onini, Employee

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Hi gtcox, welcome to the community!

As mentioned on the previous reply, these renewal notifications are important to avoid lapses and to ensure that you will be able to renew your subscription and can stay protected. If your were able to renew and was provided with a new serial number, this does not add up automatically to the existing serial number you have. 
Also, there are some pop ups that refers to promotional discount that we have which you can take advantage of, you may opt out from receiving the pop ups by unsubscribing from it. 
You can open the email you received and at the bottom you will see the options to unsubscribe. 

Have a great day! :)

Trend Micro Home Users Community
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mjteale

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It is clear trend mirco is not listening to its customers,   we should have the ability to disable these messages.   It is rather ironic,  we use your product to stop malware and virus, yet your product is behaving like malware for trend micro to advertise as it feels fit and not allowing users any ability to disable it.    other than uninstall there product .   If Trend micro was serious about people renewing, then they should provide the freedom for users to opt in or out of these promotion advertising and renewal reminders.
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TM_Junno, Employee

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Apologies for the inconvenience. These “Renew now” pop-ups was designed that way just to heads up customers that their subscription is about to expire. We just simply want our customers to be aware about their subscription and not having a day without any protection on their devices. This pop-ups would may prevent customers to let their subscription expire and be vulnerable to threats. 

We are gonna check this on our end and we will raise this concern. 

Thank you for understanding and have a great day!
(Edited)
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Marty

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These are the popups I'm getting ( https://ibb.co/k6V7j7 ). every day for the past 2 weeks, my copy of trend is not due for 88 days.

I also don't turn one of my machines off, and it's still getting them daily.

My customers are also complaining, I sell about 15 trend licensees a week and they are getting annoying popups also. 

Should not be spamming that much, I can understand at 90 day point to get one popup, then at 60 days and another at 30 days, then one at 5 days and one day before expiry etc, but this is a joke.

In my opinion this is great sales marketing at it's best. Getting people to renew months a head of their subscription makes you more money by making the user cut their subscription short.
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TM_Phebs, Official Rep

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Hi Marty, 

We are checking in our end on what is the best thing to do in this matter. As for your last statement, once the customer opt for an early renewal, as long as it is the same license the remaining days are carried over.
For the pop up that you received, this is for the on going cashback promo in your region. If
you would like to remove the pop ups, please contact our support. You may refer to the link below:

Ways to Contact Support

Regards
(Edited)
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Marty

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It's not a email, it's a popup from the program. 

On going cashback promo is right, every day it pops up!

Also, under newsletter settings it says:

"Changing these settings will have no effect if you did not buy your subscription directly from Trend Micro."

No use for me.

I also don't buy license keys directly from trend, the trend versions I get are way cheaper then what you advertise. Maybe all keys should carry over the remaining days no matter what. If they did I would enter my new keys now and not have these popup issues.
(Edited)
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Marty

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Any word if anything is being done about these annoying popups? 

I still get them every day on my screen,

Maybe Trend should give us an option to set renewal reminders to be email based? At least then I don't have a box popping up on my screen on a daily basis.
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TM_Phebs, Official Rep

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Need to ask for private info

Please reference the new conversation here: Renewal Notifications From Trend Micro
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philbwa

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I don't like them either. They start to early and you do seem to be able to turn them off. I used Trend Micro for a number of years but as a result of the annoyance on all my families computers (6 in total) I've decided to switch to another companies internet security product for all my devices (12 including phones and tablets). In other product you can turn off these notifications. 
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TM_Jabi, Employee

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Hello Marty and philbwa,

We understand what you are trying to say and we are currently coordinating this internally as well.

For the meantime, you can try to disable the Notifications for newsletter or other offers through your MyAccount Portal. 

You can sign in on the link below using your email address and the password you set for your account. 
Trend Micro MyAccount 

Once signed in, click NOTIFICATION and untick the box for Trend Micro Newsletter and Special offers, promotions, and surveys and then click on the Update Settings button. 

You may try to monitor if you will receive anything from our system within the next few days. 

I hope this  helps. 

Have a wonderful day! 

Trend Micro Home Users Community
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Marty

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Hi philbwa,

The following options were already set to "off".

- Trend Micro Newsletter
- Special offers, promotions, and surveys

I think they are for email notifications, not the program ads etc.
(Edited)
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TM_Ian, Employee

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Hi Marty,

That is actually correct. Turning off newsletters is just one option that you may turn off in case you would not like to receive these offers via email. The main purpose of these pop-ups are to inform our customers of the running limited promotional offers for their subscriptions and we do not intend to cause any annoyance on your end.

We apologize for any troubles and inconvenience we are causing through these pop-ups and please know that this is already being coordinated internally.

Thank you for the patience.

Have a great day!

Trend Micro Home Users Community
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philbwa

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That I had done ages ago. The emails were never my problem with your produce, only the popups.
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TM_Phebs, Official Rep

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Need to get private information

Please reference the new conversation here: How to stop Trend Micro Renewal Notifications
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mikewojcik991

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I am so fed up with these advertising pop ups from trend micro, started 3 months before my subscription ended, I am going back to norton (this was first time i thought I would try this trend micro product). Norton don't pull this crap.
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mandyuk92

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I do not use Trend Micro anymore. I uninstalled it from my computer but every time on start up I get that annoying pop up asking if I'd like to reinstall it. NO I DON'T AND I WANT THE POP UPS STOPPED. I cannot change my notification settings because I no longer use the service. WHAT ELSE CAN I DO TO STOP THIS???
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TM_Victor, Employee

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Hi mandyuk92,

Do you mind performing the steps on this link below to try removing possible remnants of the Trend Micro program installed on your device?

Using the Trend Micro Remnant File Remover Tool

We hope to hear from you soon! :)
(Edited)