We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Monday, October 21st.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
Just to set your expectation, if you have a new serial number which you purchase in retail store prior to current subscription. It is not renewal base, with that you need to update the serial number on each of your device/s. To do that, you may see the link below: