How do I get rid of WORM_DOWNLOAD.FR and TROJ_FRS.ONA003E216?

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  • Updated 2 years ago
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Trend Micro has identified the 4 worms and one Trojan files as above on my Mac. According to the log, Trend Micro has not been able to quarantine them.  They do not appear where they were found. How do I get rid of them on a Mac?
Thanks a lot in advance!
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fran_rib

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Posted 2 years ago

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TM_Claudia, Employee

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Hi fran_bir, I'm afraid that we are not able to help you here since we might need you to provide detailed information for further investigation. I've passed your information to our Email Support center, and a support agent will contact you soon.  

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dpngv

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I have a similar problem. Multiple files marked "unable to quarantine". Picked up by an "On Demand" scan. Several filenames start with "JS Redir." Also listed are TROJ_ARTIEF.HAL, HTML_OBFUS.AG, BKDR_ANDROM.CL and more. Do they present a threat? What action needs to be taken?
Thank you.
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TM_Claudia, Employee

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Hi dpngv, I'm sorry for the late reply. Since some virus designed for Windows and do not affect Mac, Trend Micro Antivirus Security for Mac would only detect those files and the status would be ignored. To ensure the certain situation, we need to gather some logs from you and might need to remove those files remotely.

As you're a valued subscriber of our Premium Support Service, we highly recommend you to utilize our Premium Support which includes 24x7 Phone Support and online remote services exclusively for you. Please find the premium service phone number in the "Call Premium Hotline" section of this page.

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(Edited)