How do I get my 16 digit code?

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I had to reload my TRend security yesterday after a I had to reboot my computer because I downloaded some suspicious software. When I reloaded Trend today I was asked for my 16 digit code. I must not have made a record of this number. Would you please check your files and send me my number. Thank you- Gordon Nicholls, Kitchener, Canada
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Posted 2 years ago

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Hello gordon.n ! WElcome to the community!

Can you help us clarify further about the 16 digit code that you are looking for? Normally, our products will be requiring you a 20 digit number in this format XXXX-###-####-####-####. The first 4 elements are letters and followed by 16 numbers.

You may want to log in to your Trend Micro account at

Kindly try using your email address associated to your Trend Micro account then proceed to the Products tab. The Product Serial Number will be on that page.

I hope this helps.

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TM_Pat, Employee

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